Your company already has the answer. It is just buried in a thousand documents nobody can read in time.
Generative AI on its own makes things up: it answers with confidence even when it does not know. RAG (Retrieval-Augmented Generation) fixes this by grounding every answer in your real documents. But a poorly built RAG retrieves the wrong passage, ignores permissions and cites sources that do not support the answer. The difference between a RAG the leadership team trusts and one nobody uses lies in retrieval engineering: how you index, how you rank, how you cite and how you measure accuracy.

